We recently moved our helpdesk to salesforce which helps us to stay at the top of your request in more transparent way. However, this still does not show you the issues raised by other clients. While we use GitHub to address issues, we do this in a private repository to protect customer information. Unlike suggestion requests to the central roadmap code, this means you cannot comment on top of points already raised by other institutions.

It has been 6 months since we launched DMPonline demo sessions and we decided to ask you again, which demo sessions do you want us to run next and give us any suggestions how to make these to work for you.

We received 53 responses so many thanks to all that took part! Read more to find out what are we planning to work on. 

In February 2021 we had DMPonline branding meeting where we re-visited the process and discussed what seems to work well and what we can still improve from the lessons learned from the past year to ensure we onboard new institutions even with a smaller developer team. Areas where we wanted to focus on was avoiding lengthy backward and forward communications around the further changes to the customised pages, ongoing request for minor changes and identifying how this process can be further improved to avoid any delays and provide further transparency of this process.